Privacy Policy

Protection of your Personal Information is important to Only Virtual Office (collectively “OVO” or “we” or “us”). This privacy policy (“policy”) outlines how Only Virtual Office manages your personal data including purposes for which your personal data may have been or may be collected, used and/or disclosed. This online policy applies to information collected through our website and collected offline.

We and our website vendor may collect your Personal Information which includes any data about an individual who can be identified from that data such as your name, nric, telephone numbers, email address, IP address, cookies information and any other information relating to individuals, which you have provided us. As OVO relies on your Personal Information to provide products and services to you, please ensure that the information provided by you to us is correct, accurate and complete. 

We may collect your personal data directly or indirectly through various channels, including:
When you use our services or enter into transactions with us (or express interest in doing so).
When you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us.
When the personal data is publicly available where relevant and appropriate.

We may collect and use your personal data and information provided to us by you to 
verify your identity and information
carry out membership or information checks
communicate effectively with you on the products or services that we offer
provide you with ongoing services and respond to your inquiries or instructions
process payments to you
process your payments to us
investigate and process your claims
recover any debt owed to us
monitor, detect and prevent fraud, unlawful, undesirable sales practices or improper activities
perform automated decision-making or profiling
conduct checks, surveillance and investigation or due diligence required for audit purposes
carry out due diligence activities to comply with all applicable laws, including reporting to regulatory and industry entities
provide referral services offered by Income to you
storing, hosting, backing up of the personal data (including via cloud services)
monitor and coach employees and agents for quality assurance
resolve complaints, and handle requests and queries  
administer contests, lucky draws and events
conduct surveys, research, statistical/data analysis to improve customer or participant experience and the products and services we offer to you
personalise your experience
improve our website
improve customer service
send periodic emails.

The email address you provide when you fill out a form on our website, may be used to send you information and updates pertaining to your request or feedback, in addition to receiving occasional company news, latest promotions, updates, related product or service information. In the event you would like to unsubscribe from receiving future emails, please write an email to sales@onlyvirtualoffice.com to request for the removal.

We will safeguard your Personal Information by limiting access to your personal information to employees who reasonably need to use that information to provide products and services to you. We take steps to protect the Personal Information we hold from misuse, loss, unauthorised access, modification or disclosure. We will retain the personal data for only as long as is necessary for business or legal purposes.

We do not sell, trade, or disclose to third parties (excluding trusted third parties who assist us in conducting our business or servicing you) your personal information. We may also release your information when it is required by law, or when required to protect ours and others rights, property or safety. Visitors to our websitewhich opt out of being tracked still count in statistics gathered by Google Analytics and Facebook Pixel, but your personal data is not collected.

You may update or withdraw your consent given for any or all purposes set out in this Policy in writing to us at sales@onlyvirtualoffice.com. If you withdraw your consent to any or all purposes and depending on the nature of your request, OVO may not be in a position to continue to provide our products or services to you.

Only Virtual Office shall reserve the right, periodically and without giving any prior notice to client, to amend and update the privacy policy herein.
By continuing to use our website and/or signing up for our service, you are deemed to have consented for us to collect the information you have provided to us and consent to this Privacy Policy. 
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